How might we expand Lyra’s mental health 
offerings at a global scale?

Lyra has many customers with international presence but due to the lack of our global offering, registered Lyra clients who live abroad didn’t have access to mental health care and it was 
hindering the business acquisition.

From a business perspective, we had to pull ahead of competitors in global market ASAP.

We had many business and technical limitations that posed difficulty such as not being able to translate the entire platform at once.

I worked as a lead designer collaborating closely with product managers across teams, engineering leads and the GTM team while getting close feedback from C-suite executives.
To minimize translation interruptions as much as possible, we mapped out which 
languages would be available at different points of the platform



It was important to get a holistic view because there were complexities 
such as the difference between display and care languages




How might we expand into different countries by offering translation and care in their language?











For a set of languages like Spanish, we could offer translation throughout the platform





For languages like Portuguese, we could only offer translation on the landing page, but since we wanted 
to provide the most seamless experience possible despite constraints, we wanted to prompt to the member 
that they could select another language to translate to if their previously selected language wasn’t available.





For other languages like Korean where an alternate language might not be availabile, 
we still wanted to offer care by making phone lines that are available 24/7 






Through Lyra’s globalization efforts in a short span, the retention rate 
rose to 99% while there were 6.6 million new lives booking and 
$300 million worth new booking.



































































































Projects: ❶ Discovering new places from friends ❷ Guiding people to find care ❸ Offering global care ❹ Fostering calmness in email ❺ Reducing mass incarceration in America ❻ Building an efficient workflow on a web-based IDE